Category: Twitter

A mixture of social media news, tips, advice and ramblings

Top 10 Twitter Tips for Business

Top 10 Twitter Tips for Business

I recently put together my Top 10 Tips for making the most of Twitter for your business, recently published in the Brighton & Hove Independent. If you use Twitter for your business,I hope these tips will help you improve what you’re doing. These are a taster of what you can learn in my Twitter Masterclass for […]

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Handling Social Media Complaints

Handling Social Media Complaints

Handling social media complaints is scary for some because managing a Twitter or Facebook account doesn’t necessarily mean you have any customer service experience. By putting your business out there on social media you are opening yourself up to both positive and negative feedback. What’s important to think about is how you handle a complaint […]

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