Blog

A mixture of social media news, tips, advice and ramblings

The One Thing Most People Get Wrong on Twitter

The One Thing Most People Get Wrong on Twitter

You’re not alone In almost every training session I have delivered this Twitter fact is the one that people are most surprised to learn.  It really is so simple that people can’t quite believe that they didn’t know it already! But as a wise friend once said: “You don’t know what you don’t know!” This might not be particularly […]

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What does a business gain from using social media?

What does a business gain from using social media?

Business Opportunities Online marketing and in particular social media, has become a huge part of everyday life and millions of people, your customers included, are communicating on social networks. So it makes sense to get some social media training and join in, right? Well, yes, but jumping in head first without a plan is not going […]

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Do I Need a Social Media Plan?

Do I Need a Social Media Plan?

Many small businesses I work with are pretty sure they need to have a social media plan… because everyone else seems to. There was a time when the owner of a new business wondered whether they needed to have a website or not! And look what happened there. Social networks are here to stay and […]

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Handling Social Media Complaints

Handling Social Media Complaints

Handling social media complaints is scary for some because managing a Twitter or Facebook account doesn’t necessarily mean you have any customer service experience. By putting your business out there on social media you are opening yourself up to both positive and negative feedback. What’s important to think about is how you handle a complaint […]

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Don’t be a spammer on Twitter!

Don’t be a spammer on Twitter!

I think Twitter is the most discerning of social networks and it drives me nuts to see people abusing it, broadcasting, spamming, boasting about numbers of followers, etc. They seem to have forgotten the quintessential point of social networking: users curate their own feeds. Twitter had this sussed from the start – if somebody you […]

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Facebook Timeline for Business Pages: Think Content!

Facebook Timeline for Business Pages: Think Content!

Facebook Timeline is coming to brand pages on 30th March and, as I mentioned in a previous post ‘Facebook Timeline for Business: What’s New?‘, there is more emphasis now on posting decent content to encourage more interaction with fans. As always with Facebook it’s all about engaging people. If you post dull content that nobody […]

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Make your own Hashtag Infographic with Visual.ly

Make your own Hashtag Infographic with Visual.ly

By using the lovely site Visual.ly you can create an infographic based on either a certain hashtag (below) or a personal Facebook ‘Monster’ by allowing it to access you Facebook profile and information (you will not see THAT below). You do have to sign up and wait for an invite from Visual.ly before you can get going […]

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