Author: Kerry Waller

Social Brighton

The One Thing Most People Get Wrong on Twitter

The One Thing Most People Get Wrong on Twitter

You’re not alone In almost every training session I have delivered this Twitter fact is the one that people are most surprised to learn.  It really is so simple that people can’t quite believe that they didn’t know it already! But as a wise friend once said: “You don’t know what you don’t know!” This might not be particularly […]

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Handling Social Media Complaints

Handling Social Media Complaints

Handling social media complaints is scary for some because managing a Twitter or Facebook account doesn’t necessarily mean you have any customer service experience. By putting your business out there on social media you are opening yourself up to both positive and negative feedback. What’s important to think about is how you handle a complaint […]

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Don’t be a spammer on Twitter!

Don’t be a spammer on Twitter!

I think Twitter is the most discerning of social networks and it drives me nuts to see people abusing it, broadcasting, spamming, boasting about numbers of followers, etc. They seem to have forgotten the quintessential point of social networking: users curate their own feeds. Twitter had this sussed from the start – if somebody you […]

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Facebook Timeline for Business Pages: Think Content!

Facebook Timeline for Business Pages: Think Content!

Facebook Timeline is coming to brand pages on 30th March and, as I mentioned in a previous post ‘Facebook Timeline for Business: What’s New?‘, there is more emphasis now on posting decent content to encourage more interaction with fans. As always with Facebook it’s all about engaging people. If you post dull content that nobody […]

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Make your own Hashtag Infographic with Visual.ly

Make your own Hashtag Infographic with Visual.ly

By using the lovely site Visual.ly you can create an infographic based on either a certain hashtag (below) or a personal Facebook ‘Monster’ by allowing it to access you Facebook profile and information (you will not see THAT below). You do have to sign up and wait for an invite from Visual.ly before you can get going […]

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Facebook Timeline for Business: What’s new?

Facebook Timeline for Business: What’s new?

Facebook Timeline is coming to brand pages whether we like it or not so lets get to the bottom of what it means for your business. There’s a fair bit of reluctance out there…. but lets embrace the change and make the most of it. On 30th March your page will be changed by Facebook […]

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